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What will students learn during a training class?

 Customer service:

   Greeting customers
   Telephone etiquette
   Communicating with customers
   Handling customer complaints
   Making apologies
   Dealing with demanding customers
   Dealing with disgruntled customers
   How to deal with lingering tables
   And much more...
 
 
Students will also learn standard waitstaff        knowledge and procedures such as:

   
   Knowing the essentials of the menu
   The best way to take orders
   Serving food and drinks
   Handling large parties
   Handling the rush
   How to handle service delays
   Being efficient
   Handling stress on the job
   Maintaining a positive attitude
   Collaboration among waitstaff
   Cleaning and sanitizing
   And much more...